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Manager - Customer Success

Job Title: Manager - Customer Success
Contract Type: Permanent
Location: Sydney CBD
Industry:
Salary: $100k plus super + $15-$20k incentives
Reference: cd150721
Job Published: July 15, 2021 10:15

Job Description

Let me tell you about Cube Online...

Cube Online are a growing Australian owned Software and Digital marketing provider that have been around since 2016. They help SMB's build their online presence through clever bits of software in order to generate more sales for their clients and ultimately more revenue. Cube's growth (300% in 2020) has been completely organic which shows their service does what it says it's going to do. Check out their reviews and testimonials They rank 4.9 /5 Stars on google with over 320 customers giving their positive feedback. 

They have recently moved into a brand new office in Rosebery (10 min walk from Green Square station) and have grown to 70 staff and counting....
2022 will see the business expand across the UK and NZ!

What are they looking for...

Right now Cube are looking to add a new manager to oversee their customer success team. The team is currently made up of 8 people who service their new clients through initial onboarding, training and troubleshooting. They want someone who can come in and introduce new ideas and processes that can have a positive influence on the service customers receive. 

Who may be a good fit?

This role will suit someone that has managed customer success teams in the SMB space with a SaaS model. The small business experience is essential as they need someone that understands the challenges owners may face and the impact every decision can have on their business. 

Why should you join Cube Online?

Cube are continually growing and have an incredibly high performing team with ambitious people with growth mindsets that match the company's. The salary package on offer includes $100,000,00 plus super and an incentive scheme that will earn you another $15-20k on top of that. The environment is one where people are happy to get out of bed in the morning and want to be every day (check out glass door to see for yourself. However, you can work from home 2 days per week if that's something that appeals too. 

So there you have it a recruiter job advert that includes all the details of who they are representing and why they might be a fit for you. 

So if you like what you have read and would like to be considered for the role APPLY NOW and who knows you might be in your next role in a few weeks time.  Video Cover letters are very much welcomed.