Get onboard so you can onboard. Customer Success Team Lead wanted!

Job Title: Get onboard so you can onboard. Customer Success Team Lead wanted!
Contract Type: Permanent
Location: Sydney CBD
Reference: 781446
Job Published: October 26, 2021 10:00

Job Description

Customer Success Team Lead.
Would you prefer to
a) Feel successful yourself, or
b) Help your customers feel successful in adopting your product, or
c) Help the employees of your customers live a better life, both in and out of work?
Tough choices, I know.
If you answered with secret option d) ALL OF THE ABOVE, then please keep reading.
Perkbox is an employee engagement SaaS platform. Their mission is to help employees live better, in life and at work. Their platform solves HR problems for multi-country businesses that employ 250-2,500 people. 
Established in 2015, they have raised some $30m in funding and employ 200 people around the world.
And they’re growing! Significant investment in the APAC region means they looking to double the size of the sales team.
With the sales team doubling, they’ll be having an influx of new customers… which is where you come in.
Customer Success Team Lead
Can you be a player coach?
This position will require you to lead and guide a team of 3 Customer Success Managers and personally look after a small portfolio of 10-15 high value clients.
For some context, a full time CSM would look after 60-75 clients at any one time. Managing your own small portfolio will enable you to learn the product and market quickly, and lead by example with best practice and results.
Your team will be targeted on both net dollar retention and customer NPS. It’s your job to ensure your team is supported to deliver on these targets!
So what have you done to this point?
Well, customer success team lead experience in a Saas company would be ideal- especially if you’ve worked with customers with an ACV of between $20k-$60k.
You may be an experienced CSM looking to step up into a leadership role.
You could be an AM Team Lead with experience in a Saas environment.
Whatever your experience looks like you’ll firmly believe that exceptional employee engagement and experience can make a huge difference to a business.
Perkbox do practice what they preach, with a competitive salary and bonuses, access to many perks, and 25 days annual leave as standard.
So if you still feel successful and leaderish… press apply! Interviews are being held immediately- they want to onboard you so you can onboard others ASAP.