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Customer Support & Success Manager

Job Title: Customer Support & Success Manager
Contract Type: Permanent
Location: Sydney CBD
Industry:
Reference: cd220788
Job Published: July 22, 2021 15:15

Job Description

Let me tell you about Float...

Float are a forecasting and management software company that began in Australia in early 2020. Originating in the UK, they raised $3 million to set up shop in Oz in order to take over a huge new APAC market opportunity. 
Their software is designed to link up with their customers existing accounting software with the goals of helping SMB's manage their financial forecasts in a simple and convenient way.  

Most small businesses fail because of inadequate cash flow. Float enables its users to become more aware of their financial situations and gives them the ability to make more informed decisions in order to not only stay afloat, but thrive. 

What are they looking for...

Right now, Float are looking to add a customer support/success manager to their Australian team. The role is totally based upon providing unrivalled customer support to both new and exisiting customers. You will need to build strong relationships and enjoy working closely with customers with onboarding and training of using the Float and ultimately providing a fantastic experience that leaves customers happy and encouraged to keep using the service. 

Who may be a good fit?

This role will suit someone that is looking to work in an early stage start up where your ideas and opinions can be heard. You are someone that has fantastic communication skills and loves helping customers with troubleshooting or any queries no matter how big or small. You will be proactive on behalf of your colleagues and customers and have the type of mindset that never thinks you are the finished article and is always hungry to learn and develop. You may be a recent grad looking to step into the software world, or you may be a parent returning to work after an extended break. It really is all about your attitude towards work and focus to get the job done. 

Why should you join Float?

Float have an incredible opportunity to have a huge impact on SMB's in the APAC region and by joining now in their early stages a lot of that success will be down to you. They have a clear progression framework in place and invest in their employees to work on personal development. They don't take themselves to seriously at work which provides an environment that encourages fun and making people feel like they enjoy what they are doing. 

Their office is based close to Central station in Sydney but like most others right now are working remotely full time. When Covid-19 restrictions ease, you will want to come into the office 1-2 times per week to keep the team moral going. 

Salary for the role is $65k plus Super

So there you have it, a recruiter job advert that includes all the details of who they are representing and why they might be a fit for you. 

So if you like what you have read and want to make the step up into a closing role APPLY NOW and who knows you might be in your next role in a few weeks time.  Video Cover letters are very much welcomed.