Customer Success Associate - Construction Software

Job Title: Customer Success Associate - Construction Software
Contract Type: Contract
Location: Sydney CBD
Reference: cd12042021
Job Published: April 12, 2021 09:31

Job Description

The Company

Sydney CBD based 3 year old Australian start up, this company provides a software that allows property developers and builders to manage projects from idea, through execution and to handover and beyond.
The business model is successful having had billions in projects through the platform and significant numbers of users. 

The Role

A true customer success position. The sales guys sign the customers up. YOUR JOB is to make sure the clients are onboarded and trained correctly. 

You'll be tasked with completing web based (and some onsite) training sessions, high touch customer service, education and account management. Your job is to make sure that clients know how to use your product and are given unparalleled customer support. 

You'll be organised as at any one time you'll be looking after between 30-100 accounts. 

The Culture & Benefits

This company clearly values people with exceptional work ethics who just get things done. You'll have direct exposure to the CEO of the company, you'll work closely in the team of 15 people and you'll be expected to perform. If you can't think of much worse than being called lazy you'll fit right in with this team.
You'll also need a can do attitude- this is a start up which is growing quickly. You will be asked to do things that are sometimes out side of the job spec! They need someone who will see this as an opportunity and not a pain!
Base salary for this role is up to $70k + super. As this is NOT a sales role there is no commission associated with this role. 

About You

  • Experienced with clients over the phone and ideally have used web based screen sharing software
  • Intelligent, articulate and logical
  • Must get a kick out of helping people and working on a product that makes a difference
  • Upbeat and enthusiastic approach
  • Must be a Permanent Resident or Australian Citizen
If all the above sounds like the ideal role for you APPLY NOW to be considered for an interview opportunity.