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CUSTOMER SERVICE MANAGER

Job Title: CUSTOMER SERVICE MANAGER
Contract Type: Permanent
Location: Melbourne CBD, Victoria
Industry:
Salary: AU$60000 - AU$70000 per annum
Reference: 3563CSM_1554184764
Contact Name: Recruitmore
Contact Email: ben@playfairco.com
Job Published: April 02, 2019 16:59

Job Description

Our client is a marketing company based South Melbourne. For the last 10 years, the company has represented many industry-leading brands. They are looking for an experienced and driven Customer Service Manager to join their team.

As a Customer Service Manager; your core focus will be to recruit, train and develop a team of sales representatives.


Key responsibilities:

  • Managing and developing a direct sales team
  • Meeting sales KPI's/targets
  • Provide sales and product training to assist in the development of the teams skills
  • Creating an enthusiastic and successful sales and customer service environment that focuses on and challenges the norms in business
  • Nurturing high-level relationships with clients
  • Maintaining extraordinary standards and provide first class customer service training
  • Assist verification team in reaching high customer call standards
  • Overseeing the recruitment and development of new sales representatives
  • Attending conferences/Training/Seminars and keeping up with industry trends
  • Travel for work and training requirements

Requirements:

  • Relevant Diploma in advertising, business or marketing plus at least 2 years of highly relevant industry experience. 3 years of relevant industry experience can substitute for the above.
  • Experience dealing with c-level and above
  • Excellent reporting skills
  • Proven experience working within tight operational budgets and meeting KPI's
  • Experience leading/mentoring a team


You will be expected to travel for regional/interstate meetings as required.


If you meet the above requirements and are looking for a role requiring strong initiative and people skills, we would like to speak to you in regard to joining the team.