Our client is a marketing company based South Melbourne. For the last 10 years, the company has represented many industry-leading brands. They are looking for an experienced and driven Customer Service Manager to join their team.

As a Customer Service Manager; your core focus will be to recruit, train and develop a team of sales representatives.

Key responsibilities:

• Managing and developing a direct sales team
• Meeting sales KPI's/targets
• Provide sales and product training to assist in the development of the teams skills
• Creating an enthusiastic and successful sales and customer service environment that focuses on and challenges the norms in business
• Nurturing high-level relationships with clients
• Maintaining extraordinary standards and provide first class customer service training
• Assist verification team in reaching high customer call standards
• Overseeing the recruitment and development of new sales representatives
• Attending conferences/Training/Seminars and keeping up with industry trends
• Travel for work and training requirements

Requirements:

• Relevant Diploma in advertising, business or marketing plus at least 2 years of highly relevant industry experience. 3 years of relevant industry experience can substitute for the above.
• Experience dealing with c-level and above
• Excellent reporting skills
• Proven experience working within tight operational budgets and meeting KPI's
• Experience leading/mentoring a team

You will be expected to travel for regional/interstate meetings as required.

If you meet the above requirements and are looking for a role requiring strong initiative and people skills, we would like to speak to you in regard to joining the team.