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Customer Operations Specialist - Energy

Job Title: Customer Operations Specialist - Energy
Contract Type: Permanent
Location: Sydney CBD
Industry:
Reference: cd300720
Job Published: July 30, 2020 18:00

Job Description

Experienced in retail or hospitality? Degree qualified and looking to break into the corporate workforce? 

This  business is looking for people who are outgoing, love working with people and want to make the most of their retail experience in a corporate environment. 

The Organisation

This Global Energy organisation is growing at an outstanding rate. Currently with 25 people in the Australian business, they will be growing their Australian team to 60 people before the end of 2020. A significant part of this growth will come in their Customer Service team- they know that they need great people to keep their customers happy!

The Role

The Customer Service Consultant will be responsible for dealing with inbound enquiries related to electricity and energy bills. Working across 70% web/email and 30% phone, you will be across all areas of the business, meaning that when a customer calls or emails in, YOU will be the person who can answer their query. This one stop approach is designed to ensure customers can have any issues handled in a professional and efficient manner.

The Culture & Benefits

As part of a rapidly growing team you will be working closely with the Manager of Customer Operations. They love people who are direct, outgoing and enjoy going to work. Due to the growth there is a focus on hiring people who are capable of rapid development. The full time permanent role offers a base salary of up to $59k + super. This is a unique opportunity to join an internationally backed business at a time of expansion.

About You
  • An outgoing positive personality with experience dealing with customers
  • Professional presentation
  • University degree required
  • Fluent and articulate English communication skills, written and verbal, as well as basic mathematical skills
  • Upbeat and enthusiastic approach
  • Must have full working rights in Australia (Australian Citizen/Permanent Resident)

The interview process is currently underway so if you think this sounds like the right job for you, please apply NOW

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