Customer Service- Energy Business

Job Title: Customer Service- Energy Business
Contract Type: Permanent
Location: Sydney North
Reference: 647125
Job Published: June 23, 2021 14:45

Job Description

The Organisation

This Global Energy organisation is growing at an outstanding rate. Currently with 40 people in their Sydney based Australian business, they have signed up a significant number of residential customers from a standing start in the last 18 months. Internally, they love people, who love people, who get that customer experience is vital to business success. 

The Role

As an Energy Specialist in the Customer Service team, you will be responsible for dealing with enquiries related to electricity bills for residential customers. 
  • Managing account enquiries through billing activities
  • Processing and completing all exceptions from billing runs, ensuring customers receive an accurate bill
  • Monitoring for exceptions, identifying trends, and analysing the root cause of these exceptions
  • Managing customer issues and problems that occur, over phone and email
  • Effectively identifying and rectifying data, invoicing and meter reading anomalies/issues
  • Following up on unpaid bills and managing credit terms or at risk customers 
This role will suit someone who wants to make a difference in the workplace. You won't be a cog in a huge machine, you'll be a key influencer within a well backed start up business, in both managing existing billing and credit issues now, as well as guiding and developing processes moving forward. 

The Culture & Benefits

As part of a rapidly growing team you will be working closely with the Manager of Customer Operations. They love people who are direct, intelligent and enjoy going to work. Due to the growth there is a focus on hiring people who are capable of rapid development. The full time permanent role offers a base salary of up to $59k + super. This is a unique opportunity to join an internationally backed business at a time of expansion.

About You
  • Phone based customer service experience is a big advantage
  • An outgoing positive personality with experience dealing with customers
  • Professional presentation
  • Fluent and articulate English communication skills, written and verbal, as well as basic mathematical skills
  • Upbeat and enthusiastic approach
  • Must have full working rights in Australia (Australian Citizen/Permanent Resident)

The interview process is currently underway so if you think this sounds like the right job for you, please apply NOW