Customer Experience Associate

Job Title: Customer Experience Associate
Contract Type: Permanent
Location: Sydney CBD
Start Date: ASAP
Reference: cd16052022
Job Published: May 16, 2022 14:46

Job Description

The Organisation

An Aussie start up business that is quickly becoming the go to marketplace for the wholesale of alcoholic beverages, connecting breweries and other suppliers directly with their customers all hassle free and in one place. 

The Role

After huge success, even last year throughout Covid they need someone to come on and enhance the customer experience team. With it being a start up environment you wont only be wearing 'one hat' so to speak and will get exposure to all other parts of the business. With the advantage of you being the one speaking to active customers day in day out, your input and knowledge will be pivotal in how how they develop their service/software long term working closely with the product team and marketing teams. 

Some of the duties include:
  • Onboarding new supplier partners onto the platform
  • Managing supplier partner relationships closely to drive engagement
  • Assisting the Support department through activities including: responding to inquiries, sharing best practices / resources, optimising processes and workflows
  • Internally advocating on behalf of buyers and suppliers and ensure feedback is consistently communicated back to the team
  • Collaborating with Marketing and Sales departments on engagement initiatives
The Culture & Benefits

If successful, you will have joined an ambitious, fast growing business offering an incredible service. Working closely with the founders of the business you will have a unique chance to learn from them and be part of something huge where the work you do is pivotal to their success. Not only that, they provide flexible work arrangements so you can manage your home life easier too. 

Salary Range from $65,000-$80,000.00 Plus Super depending on previous CX experience. 

About You
  • 2 + years Customer Experience (CX) experience
  • Fluent and articulate English communication skills, written and verbal
  • Want to be part of an ever growing and changing start up environment
  • Knowing the hospitality industry and having an interest in liquor/alcohol hugely beneficial 
If all the above sounds like the ideal role for you APPLY NOW to be considered for this fantastic career opportunity.