Client Manager (Digital/ SaaS)

Job Title: Client Manager (Digital/ SaaS)
Contract Type: Permanent
Location: Sydney CBD
Salary: Base + Super + Uncapped Commissions
Start Date: ASAP
Reference: 826118
Job Published: January 04, 2022 20:31

Job Description

Fast growing ‘marketplace’ tech start-up is looking to hire a Client Manager in Sydney who will sit at the forefront of the business and be responsible for managing the overall experience your clients have with the business. 

This disruptor business is contemporary, inventive and ambitious. They have a cutting-edge, dynamic, all in one platform built on exceptional design and world class engineering that has quickly become a game changing industry leader. They monetise through a subscription model with additional digital media and events-based marketing capabilities their clients can leverage for maximum brand exposure.
As account Manager, your main goal is to be responsible for managing a portfolio of clients, building a strong rapport, and developing long-term relationships with them. Providing sound advice and direction for your clients to ensure they achieve their business objectives through the use of the platform and supporting services. 
  • Successfully onboard new clients to the platform.
  • Successfully manage their portfolios’ production ticket pipeline for both new and renewing business.
  • Manage and be the main contact for your client portfolio.
  • Provides regular training and support for your clients on the management of their profiles in the platform
  • Provide support and operational efficiency for their Client Director. 
  • Develops renewal and campaign reports for client portfolios. 
  • Brief the Advertising Co-ordinator on client ad schedules
  • Develops post campaign analysis reports.
  • Field client enquiries and manage these enquiries
  • Keep accurate records of all client interactions loaded into HubSpot
  • Manage projects for your clients with efficiency and collaboration working with your team and the wider business to a professional standard. 
  • Go above and beyond.

Perks and benefits
  • Hybrid work arrangements
  • Long service leave programme
  • Dog friendly workplace
  • Monthly team building functions
  • Pilates Fridays
  • Fortnightly inhouse shoulder and back massages
  • Friday afternoon team huddle
  • Fresh fruit and barista coffee